We offer a 2-day replacement policy, which means you can request a replacement within 24 hours of receiving your order.
Important Notes
•No returns will be accepted for size issues, quality concerns, or personal preferences.
Please review product descriptions carefully before ordering.
•Replacements are processed only after inspection.
•An unboxing video is mandatory to initiate a replacement claim.
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Partial Prepaid & Cash On Delivery Orders
•The nominal ₹59 partial prepaid charge on COD orders is non-refundable.
•In case of RTO (Return to Origin), the prepaid amount will be added to your Dhārmika Wallet, which you can use on your next purchase.
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Replacement Eligible Cases
You can request a replacement only in the following cases:
•Wrong item received (must be verified through unboxing video)
•Defective or damaged item received (must be verified through unboxing video)
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Not Eligible for Replacement
•Items damaged, altered, or washed by the customer.
•Items returned without original packaging, inserts, or tags.
•Items not in their original condition or without proof of unboxing.
Your product must be unused, with inserts, and in original packaging to qualify for replacement.
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6-Month Free Color Replacement Policy
All Dhārmika products are covered under a 6-month free color replacement guarantee for color fading issues.
To claim:
•Share clear pictures of your product with our team.
•Pay only a ₹100 shipping & handling fee (prepaid only, COD not available).
•Return of the old product is optional — you may keep or return it at your own cost.
Note: Damaged products are not covered under this policy.
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Evidence & Inspection
•Our team will review your submitted photos and unboxing video to verify eligibility.
•The decision of the Dhārmika Quality Team will be final and binding.
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Delivery & Refund Process
•If a prepaid order is undelivered due to unavailability, refunds (after deducting shipping fees) will be issued as Dhārmika Wallet Credit.
•Please verify the COD amount before paying the courier agent.
•Requests made after 1 day of delivery will not be entertained under the 1-day policy.
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Refunds
Refunds to bank accounts or UPI IDs will be issued only in exceptional cases, such as:
•Orders delayed by multiple weeks, or
•Repeated receipt of wrong/damaged items.
All other approved cases will be refunded as Dhārmika Wallet Credits or Gift Cards for your next purchase.
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Return Procedure
1.Visit our Return & Exchange Portal (add your link).
2.Enter your order number and registered email or phone number.
3.Upload product photos and unboxing video.
4.Once verified, our courier partner will initiate a pickup (if available in your area).
5.Upon inspection and approval, replacement or wallet credit will be processed.
If return pickup is not available in your area, kindly ship the product to us. Replacement will be sent after inspection.
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Non-Returnable Items
Certain categories are non-returnable, including:
•Premium and Nepali Rudraksha range
•Sale items and gift cards
However, our 6-month replacement policy still applies to color fading or quality concerns within coverage.
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Exchanges
The fastest way to get another item is to return the one you have (if eligible) and place a new order separately.
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Contact Us
If your return has been approved but not processed within 15 business days, please contact us via:
WhatsApp: +91 7993191580
Website: www.dhaarmikaonline.com
Email: msiddharth7993@gmail.com
We’ll ensure your concern is resolved with devotion and fairness.
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Final Note
Our products are sacred, and each one carries spiritual intent.
We request our customers to handle them with reverence and initiate returns only when necessary.
At Dhaarmika, every interaction is a step toward building a more disciplined, devoted, and mindful world.
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